Monitoring & Maintenance
Maintaining the security of your home can be a challenge for busy homeowners which is why ProtectMyProperty.co.uk provide fuss-free, expert support to customers purchasing any of our home security packages. We have several home security monitoring and maintenance options available and depending on what security package you’ve chosen for your property, you can feel reassured that we have your back when it comes to repairing and maintaining your systems. Whilst most maintenance is covered by your monthly fees, we also provide a free 24/7 advice helpline, remote support and quick-response emergency repairs for your home.
So in the unlikely event that your security system experiences a fault, needs replacing or is damaged, you can feel safe in the knowledge that ProtectMyProperty.co.uk will be able to help quickly and efficiently to make your home safe and secure once again.
Quick and Efficient Response
At ProtectMyProperty.co.uk, we are always prepared for the unexpected which is why we have a swift response time for emergency faults on all home security monitoring systems, giving you peace of mind no matter how big the issue. Our team of engineers will provide a rapid response within four hours, depending on the issue. In case of an emergency fault or incident simply call our 24/7 hour helpline and our team will ensure someone can get to your home within the allocated timescale. Non-emergency faults such as product replacements or testing is normally completed within 7 days whilst our 24/7 support line also provides remote diagnostic responses as well as expert advice that can help you rectify the issue yourself, without the need for an engineer.
We also aim to respond quickly to emergency issues such as power cuts, break ins or being locked out of your home. We will always ensure that the issue is rectified and will never leave you or your home vulnerable.
Home Security Repairs and Replacement
In the unlikely event that one of your security systems’ or products malfunction, are accidentally triggered, need replacing and/or require unexpected repairs, ProtectMyProperty.co.uk provide monitoring and maintenance options to help. This includes a 24/7 engineer support line and a four hour emergency response time for our team to service your home. Depending on your issue, you can expect expert advice and highly professional remote support via our helpline which is open around the clock. If the issue requires urgent attention, we will send an engineer to your home within four hours, or within the space of a week for non-emergency repairs.
We cover the following as part of our home security repair services:
- 24/7 help and advice from our expert team
- Lock replacement for doors and windows
- Alarm and security code resets
- Replacement access cards and tokens
- Resets for alarms and motion sensors
- Faulty alarm, intercom and door entry systems
- Damaged or malfunctioning CCTV systems
- System and device replacement
Regular Maintenance and Monitoring
Our home monitoring services at ProtectMyProperty.co.uk aim to provide you with the reassurance that your home security system is up to date and working at all times. We offer several types of support alongside your monthly fees to ensure that your home security system is well maintained as well as monitored at all times. This includes the following;
- Annual testing for alarm systems and detection devices
- Regular testing of CCTV systems
- SMART home App updates
- Software updates
- Ability to enable and disable access cards or tokens
- Resetting and updating security codes
- Replacement for faulted or outdated systems
- 24/7 help and advice
When purchasing any security products, we ensure that all of our maintenance services are covered within your monthly fee which will be discussed during your free home survey. We always ensure that any additional costs for repairs are communicated clearly during the survey or prior to an engineer being dispatched to your home.
Insurance and Warranty
We understand that our customers need a little extra reassurance when keeping their home secure. All of our services and products are covered by warranty which means that we carry out repairs and even replacements for faulty devices within this warranty period, as well as anything that is covered as part of your monthly maintenance fee. If you have an alarm, a security system or a product which is broken, outdated or faulty – yet falls outside the warranty period – simply call to check what maintenance and repair services are available to you via our 24/7 helpline. Should you require an engineer to come to your home, we can send one of our experienced team to the property to help and will make any additional charges clear during your call.
As so many of our systems and software programs are easy for homeowners to use, this also means that they can be reset or fixed with a little know-how. If you’re experiencing an issue which you need help with, simply call our 24/7 helpline and we will provide advice and support to help you repair your system without the need for an engineer, using our expert knowledge. You can be sure that any information provided about your home and its’ security system will be in trusted hands, and that if you are still experiencing issues, we can send someone from our team within four hours or a week, depending on the urgency of the problem. We can help cover the following faults and issues via our remote diagnostic reviews;
- Incorrectly entered door codes
- Being digitally ‘locked out’ of your business
- Activating and disabling access cards and tokens
- Software bugs and resets
- Code resets for door entry
- System re-starts
Get in touch today with our experienced security experts for advice on choosing the right security system for your home and remember our no-obligation home security survey is completely free of charge.
Catering for all your security needs