Monitoring & Maintenance
At ProtectMyProperty.co.uk, we have a number of different business security monitoring and maintenance options available, giving you ultimate peace of mind.
We will use our extensive knowledge and experience to tailor our monitoring and maintenance solutions for your business to create the perfect package to suit your requirements. The monthly fees for your company’s security solution will cover all of the maintenance requirements needed, whilst any emergency repairs or faults can be dealt with quickly and efficiently by calling our 24/7 helpline.
No matter whether you have opted for commercial CCTV or an intruder alarm system for your business, ProtectMyProperty.co.uk offers the best monitoring and maintenance services for your business security systems.
All of the commercial monitoring and maintenance solutions offered by ProtectMyProperty.co.uk are covered by your monthly fees and include our 24/7 engineer support helpline. If there is an emergency or you are experiencing an issue with your security system that requires urgent attention, we offer a four-hour turnaround time for an on-site response, depending on the type of fault.
If there is a problem with any of your site’s security devices, we can also provide advice or a remote diagnostic response to you and your security team, followed by on-site support and/or repair service within one week. You can be reassured that our team of engineers will always try to rectify the issue as efficiently as possible and will never leave your business vulnerable.
Security System Repairs and Replacement
In the unlikely event that your business security system requires repairing or replacing, ProtectMyProperty.co.uk provides monitoring and maintenance options with a 24/7 engineer response time. Depending on the fault or issue, our team can provide emergency on-site support within four hours, or we will provide a remote diagnostic response. Non-emergency repairs will be carried out within one week.
If you are experiencing issues with your security system, software or devices, simply call us and we will assess the severity of your issue to provide advice and support as needed. If your issue requires professional on-site support, our team will arrange a visit your workplace to carry out the repairs as quickly as possible. We also promise to respond quickly and efficiently to unexpected emergency incidents such as power cuts, break-ins or security breaches, helping to ensure the security of your premises.
We cover the following as part of our repair service;
- 24/7 help and advice from our expert team
- Lock replacement
- Code reset for keypad access systems
- Replacement access cards and tokens
- Resetting alarms and motion sensors
- Faulty alarm, intercom and door entry systems
- Damaged CCTV camera’s and CCTV systems
- System and device replacement
Regular Maintenance and Monitoring
As part of our monitoring services at ProtectMyProperty.co.uk, we offer several types of support to ensure that your business security system is well maintained and monitored at all times.
- Annual testing for alarm systems and detection devices
- Regular testing of CCTV systems
- SMART App updates
- Software updates
- Ability to enable and disable access cards or tokens
- Resetting and updating door access codes
- Replacement for faulted or outdated systems
- 24/7 help and advice
When you purchase a security service package with ProtectMyProperty.co.uk, we ensure that all of our maintenance services are covered within your monthly fee and that any additional costs for repairs are communicated clearly when carrying out our free site surveys.
Insurance and Warranty
All of our services and products are covered by a warranty, meaning that we will carry out repairs, or even replacement for faulty devices free of charge within this period so long as this is covered by your monthly maintenance fee.
If you have an alarm or other type of security system which is broken or faulty and falls outside this warranty period, we can provide help and support via our 24/7 helpline, so please don’t hesitate to contact us. If your issue requires one of our engineers to visit your site, we can arrange this for an additional charge which will be quoted during your call.
Many of our systems and software can be fixed off-site once you have called our 24/7 helpline. We will try our best to help you repair your system using ProtectMyProperty.co.uk’s expert knowledge of our products and what we have learned about your business. Our remote support team can help rectify the following faults and issues;
- Incorrectly entered door codes
- Being digitally ‘locked out’ of your business
- Activating and disabling access cards and tokens
- Software bugs and resets
- Code resets for door entry
- System re-starts
Catering for all your security needs