In most instances, shoplifters look like every other customer that will visit your shop, therefore spotting a suspicious one can be no less easy than finding a needle in a haystack. So how do you spot a shoplifter? Here are some tell-tale signs of shoplifters to help you with:
It’s a natural tendency to be happy when shopping. But potential shoplifters might not look so happy shopping in your store. Reason – they are nervous of being caught. Pay attention to the facial expressions of the customers. Potential shoplifters will not appear as calm as others.
Watch out for restless customers and if you spot one, approach him or her with help. Doing this will discourage the shoplifter from stealing.
3. Avoiding eye contact:-
Watch out for customers who tend to avoid eye contact when being approached with help. If you spot such customers, continue to monitor them.
4. Lurking in corners:-
Look out for customers who tend to stick around the corners of your shop. One good way to deter them is by brightly-illuminating the corners or using mirrors to eliminate blind spots.
5. Faking interest in products:-
Some shoplifters, especially the experienced ones, play differently. They pretend to be interested in products. If you come across such customers, make sure you monitor them until they pay for their products. One good way to do this is to let an employee offer help throughout his or her shopping journey in your store.
6.Customers who visit at peak hours:-
Shoplifters usually visit stores during the peak hours such as during the opening or closing hours. They know that your employees are very busy during these times and therefore can’t pay as much attention to each customer as at other times.
Delegate the job of monitoring customers who visit during peak hours to a group of employees.
7. Take the necessary steps to secure your store:-
Want to protect your store from shoplifters? Training your staff to spot potential shoplifters is a crucial step. However, you must take other steps such as installing the appropriate business security cameras in your store. They not only act as deterrents for burglars but also monitor what’s happening inside and outside your store.
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26 June 2018
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